Luxury Towels

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Heavenly Cotton’s relationship with you in relation to this website. 

The term “Heavenly Cotton” or “us” or “we” refers to the owner of the website whose registered office is 11 Buxton Old Road, Disley, Stockport, Cheshire, SK12 2BB. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we shall not be liable to you or any third party for any loss or damage which may arise from any such inaccuracies or errors to the fullest extent permitted by law.

• Nothing in these terms and conditions shall exclude our liability for personal injury or death caused by our negligence.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website may contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without Heavenly Cotton’s prior written consent. 

• You may not transfer your rights and/or delegate your duties under these terms and conditions to any other person.
  Every order you place on this website is subject to these terms and conditions. 
  
  Price

• Price and availability of goods are subject to change without notice. 

• The price you pay will be the price confirmed at the Purchase stage of the transaction. Note that the price may change from when you placed the item in your shopping basket. Placing an item in your shopping basket does not reserve the price shown at that time. 

• Any discounts offered are subject to a time limit and dependent on product availability. 

• We always try to ensure that the prices on our website are accurate but errors may occur. If such an error does occur, we will contact you as soon as possible. 

• All prices include VAT but do not include delivery. 
  
  Contract

• Once an order is placed, you will receive an email confirming the details of the order and a reference number. Please inform us immediately if there are any errors in your order. We reserve the right to cancel any order in the event that the goods are unavailable, mis-priced or cleared funds are not received. We also reserve the right to refuse access to the website. 

• We will process your order and the product(s) will be dispatched, in accordance with our delivery policy, within 72 hours (Monday to Friday), unless we notify you of any delay in the meantime. Once your order has been processed, we will send you notification by email confirming our acceptance of your order and at the time the email is sent from us to you, a contract is formed. 

• The price of the product will not be confirmed until the order has been accepted by us. 

• If we are unable to supply the ordered product, we will confirm this to you either by email or telephone and offer you a substitute product or a full refund. If we do not receive a response from you within 72 hours then we will process a refund automatically. 
  
  Delivery 

• We offer a full refund on all products returned to us within 7 days of receipt. This is in addition to your Statutory Rights. 

• All cancellations must be notified to us either by email or telephone. 

• If the product has not yet been posted at the time we confirm receipt of your cancellation request then you will be refunded in full (including postage).

• If however, the product has already been posted then the cost of the item will be refunded but the cost of postage & packing will not be refunded. The postage costs of returning the items to us will be borne by the customer. 

• Products must be in their original undamaged packaging and in perfect re-sellable condition. We are unable to accept returns if they are not in this condition and they will be sent back to you and the cost of delivery charged to you. 

• We strongly recommend that you return items to us by Recorded Delivery, as we cannot offer any refund until the product is received by us. We do not accept responsibility for items lost or damaged in the post.
  
  Faulty Items 

• You can return goods at any time if they are found to be defective. In these circumstances, we will refund the cost of postage and packing in addition to refunding the cost of the item itself. We will also refund the cost of returning the item to us using the same method with which it was sent out. Proof of posting charges will be required. 
  
  Returns Procedure

• Please Contact Us with your order number along with details of the fault and we will advise you where to return the goods and issue you with a returns number. 
  
  Images

• The images used on our website are taken from the products they represent but we cannot guarantee that the products will be a true likeness and cannot accept any liability for this.
  
  Force Majeure 

• We cannot accept any liability or be deemed to be in breach of these terms and conditions resulting from any circumstances beyond our reasonable control, including a delay in delivery caused by force majeure. 
  
  This contract shall be governed by the laws of England and Wales whose courts shall have exclusive jurisdiction over any disputes arising.