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Frequently
Asked Questions
1.
Is your website secure?
2. When will my order be delivered?
3. What is the cost of postage and packing?
4. What payment methods do you accept?
5. Can I cancel an order if it is no longer required?
6. What if an item is out of stock?
7. What are the washing instructions?
8. What do I do if the product is faulty?
9. Is the price inclusive of VAT?
10. What is your privacy policy?
11. Do you deliver internationally?
12. What are the terms and conditions of using this website?
13. How do I contact Heavenly Cotton?
1. Is your website secure?
Heavenly Cotton’s website is very secure. Our site uses secure software and hardware to protect your information. The software encrypts the information you input before you send it to us to minimise the risk of this being intercepted after it is received by us.
Please see Security for full details of our security policy.
2. When will my order be delivered?
We aim to dispatch all orders within 48 hours of receipt of your order. If your order is received on a Friday it will not be dispatched until the following Monday. Delivery will then be up to 5 working days from dispatch. Please see our Delivery and Return section for full details.
3. What is the cost of postage and packing?
Bath Mats £2.50
Towel Bales £6.50
Bath Sheets £4.95
Next day delivery is not guaranteed. Please Contact Us
if you wish to arrange next day delivery.
4. What payment methods do you accept?
We accept all major debit and credit cards. You may also pay by cheque although please note that the goods will not be dispatched until the cheque has cleared into our account. Cheques should be made payable to “Jenor Textiles”.
5. Can I cancel an order if it is no longer required?
You have a “cooling off” period of 7 days in which you can cancel your order. The 7 days runs from the day they were received by you. We will refund the cost of the item without delay once the returned goods are received by us but are unable to refund the cost of postage and packing. The cost of returning the items will be borne by the seller. This does not affect your Statutory Rights. Please see our Terms and Conditions page for full details.
6. What if an item is out of stock?
If you have placed an order and we discover that the item is out of stock, we will contact you by email and/or telephone to advise you when we expect stock to be delivered to us and offer you an alternative product or a full refund.
7. What are the washing instructions?
Heavenly Cotton’s 100% Cotton towels can be washed at 60 degrees and tumble dried. Wash dark colours separately.
8. What do I do if the product is faulty?
Please Contact Us
in the first instance using one of the methods on our Contact Us
page to advise us of the nature of the fault. We will then arrange for you to return the faulty goods to you for which we will refund you the postage. You will have the option of ordering a replacement product or obtaining a full refund. Please also see our Delivery & Returns page for full details of our refund policy.
9. Is the price inclusive of VAT?
All prices shown on the website are inclusive of VAT (but excluding delivery).
10. What is your privacy policy?
Heavenly Cotton has a strict privacy policy in accordance with the provisions of the Data Protection Act 1998. Please see our Privacy Policy for full details.
11. Do you deliver internationally?
We can arrange international delivery. Please Contact Us
for a quote.
12. What are the terms and conditions of using this website?
Please see Terms and Conditions for full details about usage of the website.
13. How do I contact Heavenly Cotton?
The best way to Contact Us
is by email and we will aim to reply within 24 hours (Monday to Friday only). Please see our Contact Us
page for further details.
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